MES Central

MES Portal Survey

Thank you for your Feedback on the My Education Solutions (MES) Client Portal and Onboarding Process to help us improve the experience. Your input is very important to us because you are in the first 5% of our Client base to experience the MES Client Portal and your information will be used to help us make modifications for future Clients to improve their experience.

1. Was the MES Client Portal easy to understand and use?

Yes, it was super Easy Okay, it was a little difficult (describe below) No, it was hard to use and understand (Please describe below)

Please tell us more:

2. Was your data in the MES Client Portal accurate?

Yes it was accurate I noticed a few issues (describe below) I have concerns and want to talk to a supervisor (please describe below)

Please tell us more:

3. Was your Portal Customer Care Specialist Friendly and Professional?

Yes, they were very friendly and professional Okay, they need a little coaching (describe below) I did not care for the experience (please describe below)

Please tell us more:

4. Was your Portal Customer Care Specialist able to answer your questions or get you to the correct person that could help you?

Yes, everything has been resolved and my questions have been answered I still have questions (describe below) There are still issues with my data (please decribe below)

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5. How happy are you with MES and the management of your Student Loan Forgiveness Program?

I am estatic. I can't imagine my student loans without the help of MES I could be happier, if... (describe below) I am not happy. Please make me happy... (please decribe below)

Please tell us more:

MES Portal Survey

1. Was the MES Client Portal easy to understand and use?

2. Was your data in the MES Client Portal accurate?

3. Was your Portal Customer Care Specialist Friendly and Professional?

4. Was your Portal Customer Care Specialist able to answer your questions or get you to the correct person that could help you?

5. How happy are you with MES and the management of your Student Loan Forgiveness Program?

6. What recommendation do you have to improve the service that MES provides?

7. What recommendations do you have to improve the MES Client Portal or the Portal Onboarding Experience?

Thank you so much on behalf of the entire MES Team for your valuable input to help us serve you better.